The new 1GB Dimm of RAM and 9-cell battery arrived. The 9-cell battery is much heavier than the 6-cell. Lisa actually noticed that the new laptop was lighter than the old one without me saying anything.
I swapped out the parts and sent everything back to Dell.
It's been over a week with the new laptop and I don't have any complaints. Things are working nicely.
What have I learned? I probably won't buy from the Dell Outlet again. There QC is lacking. If Dell continues to have such lousy customer support and farms out its warranty work to other companies who don't care about the Dell name, then they will continue to lose customers.
We'll keep buying Dells at work, but when I buy my next computer, I'll look at other manufacturers to give my business to.
This Blog documents my purchase of a Dell Latitude D820 from Dell in April 2007.
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