The new Dell Notebook arrived on Friday, July 20th. To my surprise it was a Dell Latitude D820. Since it is no longer on the website, I figured it wasn't available. It is a new, not a refurbished system. I looked at the description of the system, and it had a better display than the original notebook we purchased, but had a 6-cell battery and 2-512MB DIMMs of RAM, and the one we had originally purchased had a 9-cell battery, and 1-1GB DIMM of RAM.
I headed out of town for 5 days and didn't boot it up, I wanted to have some time to explore the new notebook computer.
Yesterday, Thursday, I booted it up and gave it a test drive. The display (WSXGA+) was nice, much higher resolution than the basic display on the original system (WXGA). I would never buy a low resolution display again.
Last night I emailed Ron, to see about just taking the RAM and battery out of the old system and swapping it with the components in the new system to make the new system identical or better than the original system we ordered. This morning Ron emailed me and said Dell was sending out a new battery and memory, next business day shipping. So by Monday this should all be resolved, and I'll send the old laptop back to Dell.
That will be just over 5 weeks after my first call to Dell about this issue.
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