Call from Dell (6/28/2007)

Well, I get another automated call from Dell, with the same message as the day before, there is water damage, it is not covered, would I like to talk to someone. I hang up and Call Ernie R. I get his voice mail. I leave him a message and request he call me back.

I called Dell warranty back and waited on hold to speak to anyone. I spoke with someone who was very hard to understand he didn't give me his name (the phone line was bad). Then I was put on hold and transferred to customer service where I talked to Rebecca. She said she would speak to her supervisor who told her to contact the warranty support folks and let them know it was a refurbished computer and I didn't spill anything on the laptop.
Alex at warrant support said they wouldn't fix my laptop. He wanted to send me pictures of my motherboard with signs of the water damage. I told him I didn't spill anything on the mother board and didn't care to see any photos and I wanted to speak to his supervisor.
Robb who is Alex's supervisor said that I had to pay. That they wouldn't do anything for me. That Dell never sells anything that is damaged. (then why do they have so much stuff in the Dell Outlet?) He said that I had to pay to get it fixed or they would send it back unrepaired. After 5 minutes of being run-around by Robb who just wanted to send me pictures of the water damage (which I didn't do, so I don't care to see the photos) I asked to speak to someone who could help me.

Robb connected me to Joseph at warranty parts replacement. He is sending an email to the warranty folks telling them what I already told them.
He said he would call back the next day at 11:00. I asked was that 11:00 my time or his? He took a minute, had to figure out what timezone he was in and told me it would be 11:00 Pacific time. Well great, I can't wait to see what you have to say.