This seems to be the outfit that Dell is outsourcing their warranty work too.
Solectron USA, Inc.
6269 East Shelby Drive
Memphis, Tennessee 38141
USATel: +1 (901) 260 2400
http://blogs.salon.com/0002007/2004/07/30.html
http://www.google.com/search?q=dell+solectron
This is the group that has given Dell an award for customer service:
http://www.thesspa.com/
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