System Exchange

Ron, my Resolution Expert Center rep, got back to me today about my Dell D820 laptop. He gave me three options:

1. Send it back to be repaired again (I don't want to go through that experience again)
2. Dell will send me a replacement display and I can replace it myself (I would rather do this than option 1)
3. Return the notebook for a "System Exchange"

What does a System Exchange entail? Ron says:

"What a system exchange means is that you would get an identical system to the one you purchased or better. Therefore the processor, RAM, Wireless, and any additional cards that were already in the system would be the same or better. You currently have a LATD820 so you would get a LATD820 or the next one up from that which would be a LATD830. Since this is the same family of computer, the Memory, D/dock, and Bluetooth will fit in the replacement system.

If you felt that the exchanged system was not the same or better, then we would have to look at what parts you felt were not caparable and check each one out individually. "

That sounds like the best option. I did a little search on the dell outlet site, to see what systems they had that were similar or better, and I didn't see many D820s, so I bet the replacement will be a D830. I looked at the difference between the two systems, and didn't see anything major that stuck out at me. The D830 looks like it doesn't have the IR port anymore, but I don't use it anyway. The components on the D830 look like updated versions of the D820, though the video card options are different.

I told Ron that we wanted to to a system exchange.