Call to Dell Support (6/24/07)

Lisa wanted the computer docking problems fixed, I had searched the web and found nothing exactly similar. See "Forestial Says" comment

So, I called up Dell's tech support. It was a Sunday afternoon, and I got through to a nice fellow up in a tech support office in Canada (it's nice to have North American tech support). After an hour of running the diagnostic tests and re-installing the video drivers, he decides that both problems (the D/Port and color issue) are caused by a faulty display. So, I am to send it back to Dell the next morning and they will replace the display under warranty. DHL was at my office the next morning and it was on its way. The support fellow (who's name I didn't write down) said it would take 3-5 business days, so I should have it back by Friday 6/29/07.

Another interesting thing I learned during this call, was that the previous owner of my computer had returned it because he "wanted to get another notebook computer with a better display." The tech support guy had confused me with the previous owner, and asked me if I had wanted to return it before. Interesting info, the display had probably been messed up when the original owner had it and Dell hadn't picked up on the issue before they sold it to me at the Dell Outlet. This isn't the first time Dell's crack technicians have missed damaged systems that were then sold on Dell Outlet. See "liquid on keyboard"

Well, no worries, I'd have a new display in a few short days.