Waiting game

It's been over a week since I originally emailed Ron at Dell and requested a new computer to be sent to us.

After a few days and no response from Ron, I emailed him and asked for an update. He replied that he hadn't received my request, and would look into why he didn't receive the email. Ron said we would be receiving the replacement system in 3-15 business days (that could be 3 weeks!). I asked for a way to track the progress of our replacement computer and he gave me a link and a reference number to use. After checking it a few times over 3 days and seeing no change, or any useful info, I emailed Ron back. Turns out that I can't track the new computer. I can only see what is happening by contacting Dell.

So, it's been 4 days, lets see when the new system gets here and what it is exactly.

Also, why does it take an entire day for Ron to reply? Is it some kind of tactic on Dell's part to drag the issue out, or does waiting a day make the customers less angry? I find it frustrating.